Refund & Cancellation Policy

This policy covers the two kinds of payment on Reimburser: the paid Creator Pro subscription that Reimburser bills, and voluntary support that supporters send directly to creators. See our Pricing page for what each includes.

1. Creator Pro subscription — refunds

Creator Pro is billed monthly at ₹149. If you are not satisfied, you may request a refund within 7 days of a charge by writing to help@reimburser.in. Approved refunds are returned to your original payment method within 5–7 business days. Refunds are not available for charges older than 7 days.

2. Creator Pro subscription — cancellation

You can cancel Creator Pro at any time from your dashboard settings, or by emailing us. When you cancel, your subscription stops renewing and your Pro access continues until the end of the current billing month — you are not charged again after that. There are no cancellation fees.

3. Voluntary support sent to creators

Support that a supporter sends to a creator is a voluntary payment made directly to the creator’s own payment account (UPI, PayPal, Wise, gift card, or bank). Reimburser never collects, holds, or routes this money, so we are unable to reverse it. If you paid a creator in error (wrong amount, duplicate, or wrong recipient), contact that creator — many will happily return an accidental payment. We can help by confirming what the platform recorded; reach us via reimburser.in/contact.

4. Fraudulent claims

Claims of a payment that was never actually made are rejected by creators during verification and may result in the sender being blocked from the platform.

5. Contact

For any refund, cancellation, or billing question, email help@reimburser.in — we respond within 24 hours.